Exchange & Refund policy

 

  1. Overview

Our goal is to ensure you are completely satisfied with your purchase. If you receive a damaged product, we offer a straightforward process for refunds. Replacement for the size and colour will also be entertained. Please review the policy details below to understand the conditions and procedures.

 

  1. Refunds

Eligibility: Refunds are available only if you report product damage on the day you receive your order.

 Reporting Damage: To be eligible for a refund, you must notify us within 24 hours of receiving the damaged product. Please provide clear photographs of the damage and any relevant details in your report.

 Refund Process: Once your damage report is reviewed and approved, a full refund will be processed to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account.

 

  1. Replacements

Eligibility: Replacements are available for the size and colour within 7 days of receipt provided if the article received is in perfect condition.

 Requesting a Replacement: To request a replacement, please notify us within 7 days of receiving the product.

 Replacement Process: Once your request is reviewed and approved, a replacement will be shipped to you at no additional cost. We will make every effort to process and ship the replacement as quickly as possible.

 Shipping of Replacement: Shipping charges of replacement article will be borne by customer for both sides.

 

  1. Contact Information

To report damaged products or request refunds/replacements, please contact our customer service team at:

 Email: sleekarstore@gmail.com

Phone: +92 314 3125539

 Address: Canal Gardens, Lahore 

  1. Non-Eligible Items

Please note that products that are not damaged, or reports made after the specified timeframes, are not eligible for refunds.

 

  1. Policy Changes

We reserve the right to update or modify this policy at any time. Please review this policy periodically for any changes.